To ensure both our employer clients and job candidates receive a high standard of service, we offer a comprehensive Service Guarantee. We guarantee to:

• Refer only those candidates who have been personally interviewed by an experienced consultant

• Thoroughly test all candidates where applicable, and provide full test results to each customer on request

• Ensure that all candidates are fully reference checked, or where it is not possible to obtain references, to advise the customer

• Provide a dedicated consultant who will work on your behalf and be your single point of contact

• Treat all information received from customers as strictly confidential

• Never charge a fee under any circumstances to any candidate

• Not solicit candidates from existing clients

• Provide weekly updates during the recruitment process, and to follow up on all placements during the probation period

• Respond to all inquiries within 4 business hours

• Offer a comprehensive replacement guarantee as insurance against an unsuccessful hire